@incollection{Dombi2005,
author={K. Vanhoof, P. Pauwels, J. Dombi, T. Brijs and G. Wets},
title={Penalty-reward analysis with uninorms: a study of customer (dis)satisfaction},
booktitle={D. Ruan, C. Chen, E. Kerre, G. Wets (eds.) Intelligent Data Mining: Techniques and Applications},
year={2005},
pages={237--252}
}